1. Who we are
eForms is operated by eForms Systems ("we", "us"). This policy covers the eForms website at eforms.help, the eForms web app at members.eforms.help and the eForms mobile apps.
If you have a question about your information, use the Contact page.
2. Information you give us
Account details: your name, email address, phone number if you provide one, country, time zone and password. Your password is stored only in a protected, one-way form; we cannot read it.
Content you add: forms you fill in and their status, documents you upload, diary entries, contacts, contracts and signatures, and messages you send us.
If you ask to be told when the mobile app is ready, we keep the email address you give for that purpose.
3. Information collected automatically
The app records sign-ins, the devices and sessions used, and security events such as failed sign-in attempts.
The website's server records technical details of each request: the address requested, the date and time, the IP address, the browser and device type, and the page you came from. This is used to keep the site working and secure and to understand which pages are used. It is kept for a limited period, normally no longer than 90 days, after which only totals remain.
When the mobile app starts it asks the website for the address of the eForms service. That request carries no account information.
4. Mobile app permissions
The mobile app asks for a permission only when a feature needs it: the camera to scan a document; contacts if you choose to use the contacts feature; SMS on Android to read a sign-in code sent to you; location if you switch on a feature that uses it; the microphone for dictation; notifications for reminders; and fingerprint or face unlock to open the app.
You can refuse any of these, or withdraw it later in your phone's settings. The related feature then stops working; the rest of the app continues.
5. How we use information
To provide the service you asked for; to send reminders and service emails; to keep accounts secure; to answer you when you contact us; and to improve the website.
We do not sell your information.
6. E-signatures
When a document is signed through eForms, an audit trail is kept with the document. It records who signed, when, and technical details of the signing such as the IP address and the approximate country. The sender and the signers of that document can see it.
7. Sharing and the people you invite
When you share a file, request documents or send a contract, the person you choose receives a link. They see only what that link is for. You are responsible for sending it to the right person.
If you email your contacts through eForms, each message carries an unsubscribe link.
8. Others who process information for us
We use providers for hosting and for sending email. They handle information only to provide those services to us.
If the help assistant is switched on, the questions you type into it are sent to the assistant service to produce an answer.
If advertising is switched on for the website, an advertising network may receive technical information about your visit, subject to your choice in the cookie notice. Advertising is never shown inside the app.
9. Cookies and similar storage
See the Cookies page for what is stored on your device and why.
10. How we protect information
Documents and private text are stored encrypted. Connections use HTTPS. You can add 2-step sign-in to your account. No system can be guaranteed completely secure; if we learn of a breach affecting you, we will tell you.
11. How long we keep information
Account content is kept while your account is open. When an account is deleted, its content is removed, apart from records we must keep to meet a legal duty or to resolve a dispute.
Website request records are kept for a limited period as described above. Messages sent through the Contact page are removed after they are no longer needed.
12. Your rights and choices
You can see and correct your account details in the app, and delete what you have added. You can ask us for a copy of your information, ask us to delete your account, or object to a use of your information, through the Contact page.
Depending on where you live, you may also have the right to complain to your data protection authority.
13. Children
eForms is not directed at children. If you believe a child has given us information, contact us and we will remove it.
14. Businesses using eForms
A business that uses eForms to collect information from its own clients decides what is collected and why, and is responsible for telling those clients. We hold that information on the business's behalf.
15. Changes to this policy
When this policy changes, the date at the top changes with it. For a significant change we will tell account holders by email or in the app.